Community Model |
Example 2: Improving affinity diagramsIn many cases affinity diagrams are done in a purely “data-based†way. This makes it difficult to cluster the findings, since the abstraction level may vary hugely. For this reason, the social world perspectives could be used as principles for clustering the findings on the post-it notes from a contextual inquiry. For example, take an informal gang in an online gaming community. The clustering criteria might be based on the inter-group relations (segmenting & intersecting): are they mostly learning from other groups or are they teaching them? Theme: why do you tease other groups?These post-it notes come from a fictious focus group session.
Before: "intuitive" clustering
After: The model-supported clustering
Explanations
Community needs revealed/Contribution to concept design:Depending on the ultimate goals of community owner, it might be beneficial for the community to include into it functionalities that support members' "natural" efforts to view others through social hierarchy - that legitimates revenge. Or, if users are children, say, under 12 years old, it might be better to strongly calm hierarchical tendencies. In the calming strategy, concept designer might, for example, prevent the mutual visibility among explicitly hostile subworlds.
By mikael at 2006-02-23 21:23
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